Solutions

OptimSys offers solutions in the field of managing, processing and automation of voice communication and integration of voice communication into business processes and IT systems. Our solutions can be characterized by strong orientation on open standards and state-of-the-art technologies.

OptimSys' solutions typically include [10|OptimTalk Voice Browser]or some of its internal technologies, which significantly reduces implementation time and costs and results into flexible, scalable and easily maintainable systems.

A natural part of our solutions is the ability to use speech technologies, in particular:

• text-to-speech and speech recognition that help to automate communication
• speech-to-text transcription and keyword detection that make it possible to extract information from speech
• speaker recognition that can be used for voice authentication of the users

OptimSys offers modern solutions covering a wide range of needs in different areas:

• voice self service (IVR)
• call center systems
• value added systems for corporate telephony
• computer telephony integration (CTI)
• managing and automation of communication in dispatch systems