Call Center Solutions

OptimSys provides comprehensive call center solutions using state-of-the-art technologies for managing, processing and automation of voice communication.

Our services include:

• building a call center
  
  • from scratch (using our systems and systems of our partners)
  • connected to your existing information systems
• upgrading and extending your existing call center, in particular:
  • switching to VoIP technology
  • modifying and extending the systems according to the analysis of your specific processes

Our specialty is the use of speech technologies to:

• automate processing of simple and repetitive requests
• automatically monitor the call center agent activities, such as
  • detection of inappropriate words
  • call script compliance check
  • transcript of the call to text for indexing, searching and further processing